Microsoft preferred vendor (MSP)
Kalles Group is a Microsoft Strategic Partner with experience across the Microsoft organization. We work within Contractor Services as well as project-based (SOW) work.
Kalles Group is a Microsoft strategic partner (MSP)
As a preferred vendor, we have approval to work across all of Microsoft. We work within Contractor Services as well as tailored, project-based (SOW) work. Kalles Group is authorized to work with high-business-impact data and data related to customer sales and support, plus approval to work within Microsoft product source code.
Your trusted partner
Finding the right partner is a challenge. We can help.
Our team delivers common-sense customer service. We come prepared, listen before talking, and keep a clear plan. With tight communication, we avoid surprises.
We have worked across many groups and functions
- MSR – Artificial Intelligence
- Security – operations and product groups
- Intelligent Cloud – Azure
- Engineering – operations and product groups
- Worldwide Commercial
Productivity and Business Process – O365 - Customer Support
- Competitive Intelligence
- Project management offices (PMO) – operations and partner groups
Why Work with Kalles Group?
Customer Stories
Global software company enlists Kalles Group to reverse downward customer service satisfaction trends
Snapshot: The cloud computing operation of a global software company began receiving puzzling customer complaints about their customer service. As company leaders began diving into how to solve the problem, they realized that they had no way to accurately anticipate upcoming customer service demand, which was impacting how their customer service team was able to perform.
Kalles Group tackled the problem head on, developing a data-based planning process to accurately allocate customer service resources. After implementation, customer service demands were successfully met within 5% accuracy.
Project leadership expertise builds tailored PMO
Snapshot: The Digital Transformation (DT) team of one of the world’s largest tech companies was responsible for supporting 14 global sales teams in achieving their revenue target of $970M. In order to successfully support the sales teams in reaching their goal, Kalles Group helped the DT Team create software integrations for efficient project management, design a standard project management process, and build training resources, metrics, and reporting templates for effective communication.
Kalles Group tackled the problem head on, developing a data-based planning process to accurately allocate customer service resources. After implementation, customer service demands were successfully met within 5% accuracy.