Microsoft AI in use at Macy’s, handling service requests

September 25, 2017 By

Microsoft has created a virtual assistant that can be used by companies to respond to customer service requests.
CEO Satya Nadella said Monday that Macy’s and Hewlett-Packard have already begun to use the technology, which emerged from the company’s research into artificial intelligence.
Speaking at the company’s Ignite conference in Orlando, Florida, …read more