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Identity services increase efficiency and security for major retailer

Challenge As a large fashion retailer based in Seattle, our client used dozens of apps – open-source, commercial, and internal – that were accessed by employees in the office and remotely. Many applications required independent identity stores. As a result, dozens of disparate identity stores existed which needed to be provisioned for access, patched, and …

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Helping a global retailer address immediate security risks

Challenge  Our client, a global high-end luxury retailer with a brand based on reliability and trust, was challenged with a security team that was overstretched, and an abundance of in–house and 3rd party applications that needed security assessments. The threat and assessment (TA) team had been operating under legacy metrics and measurements. Combined with the challenge of communicating business priority in relation to security risks, the client was left with numerous exposed security weaknesses as …

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Guiding a risk-detection product through data mining and user insights

Leaders at our client, a Fortune-100 global software company, sought a way to gain a deeper understanding of customer interaction with their software product. If the client wasn’t able to more effectively anticipate and fulfill customer needs, the success of the product was at risk. To ensure the success of the product, the client chose Kalles Group user insights.  Challenge  Our customer had released a risk-detection software …

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Averting a ransomware attack ensures safe launch of high-priority annual event

Malware and ransomware attacks have been on the rise.  In scenarios where businesses generate a majority of their annual income around a single calendar event, these types of attacks can have dramatic and lasting impacts. If an organization’s profitability can be eliminated in a matter of days, leaders at organizations are strapped for time with …

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Refocusing project requirements sets stage for global ERP implementation success

Challenge A global retailer undertook a massive, multi-continent ERP upgrade to bring all regions in line. Leaders at the company contracted a large consulting company to develop an RFP for the implementation and ensure it would address the use cases for all regions. IT leadership also engaged Kalles Group to bolster internal project management and …

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International PMO framework gets global project back on track

Challenge A large-scale global retailer had employed a large consulting agency to manage a multi-million-dollar ERP implementation initiative spanning two continents. The requirements phase was underway. But corporate and international IT teams had traditionally operated with significant autonomy, and corporate IT leadership was already seeing that the pilot in-country team was steamrolling the consulting team …

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Innovating a corporate training program with games to increase participation and engagement

Poorly developed and ineffective training programs miss the mark, resulting in millions of wasted hours and billions of wasted dollars. According to an HBR working paper, $162B was spent in the U.S. on corporate training in 2012. A large percentage of those dollars were wasted. As an example, an oil company built a $20M safety …

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Compliance assessment leads to multiple security vulnerability findings for global retailer

Our client, a leading fashion specialty retailer with support locations across the United States and Canada, accepts millions of credit card transactions annually through multiple channels; e-commerce, phone orders with live agents, and hundreds of brick & mortar retail stores located in countries around the globe. Challenge Our client is required to validate compliance with …

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Program leadership helps major fashion retailer achieve CCPA compliance

Challenge A leading fashion retailer based in Seattle was preparing for the California Consumer Privacy Act (CCPA) to go into effect. Because the organization had not previously been subject to Europe’s General Data Protection Regulation (GDPR), this would be their first experience complying with regulations surrounding Data Subject Rights (DSR). The Governance, Risk, and Compliance …

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