Business Activity Monitoring (BAM) has become an integral tool for companies of all types and is essential in numerous Business Process Management (BPM) and Business Intelligence (BI) systems.
Gartner Inc. defines BAM solutions as providing “real-time access to critical business performance indicators to improve the speed and effectiveness of business operations. Unlike traditional real-time monitoring, BAM draws its information from multiple application systems and other internal and external (inter-enterprise) sources, enabling a broader and richer view of business activities.”
BAM solutions differ from BPM tools in that they:
- Allow businesses to monitor and address processes in real-time
- Are concerned with a wider range of business activities and metrics
- Work with and monitor all business applications to provide a single, company-wide monitoring technology
Modern BPM systems often incorporate BAM solutions. A combination of BPM and BAM solutions allow companies to track their infrastructure, business processes, and employees to identify challenges and success. These systems can lead to process, compliance, and risk management improvements.
Kalles Group clients have affirmed the biggest benefit is the ability to react real-time with BAM, but at the same time, the biggest challenge is being able to get access to the data in order to set up the ability to measure real-time.
For more information on BAM systems, read these Sage HRMS blog posts at:
Reasons to combine BAM and BPM: http://blog.sagehrms.com/2012/08/best-of-bam-bpm/
Since its definition in 2002, BAM tools have seen rapid adoption by the BI community. In 2006 and 2007, several large software providers began a push to acquire and consolidate vendors. This created an environment where BAM, BPM and BI were integrated into single platforms capable of monitoring process flow and key performance indicators, defining and highlighting best practices, and providing detailed data analysis and reporting across an entire enterprise. (Source: Bill Rosser, BI, BAM and BPM: The Best of Three Worlds (Gartner, 2010), http://www.gartner.com.br/tecnologias_empresariais/pdfs/brl37l_c3.pdf)
Here are a few notable BAM solutions:
IBM Business Monitor: “IBM® Business Monitor provides detailed business activity monitoring to help improve business agility. It offers customizable dashboards, notifications and alerts to provide near real-time visibility into business operations, transactions and processes for better business insights.” http://www-03.ibm.com/software/products/en/business-monitor
WSO2 BAM: “High performance API for receiving large volumes of business events over various transports” “designed to monitor SOA metrics, but can also be configured to monitor key business indicators.”http://wso2.com/products/business-activity-monitor/
BizTalk: Microsoft’s BizTalk Server packages a BAM component that “allows monitoring of events and data produced by a BizTalk application.” For more information on BizTalk and its BAM component visit: http://msdn.microsoft.com/en-us/library/aa561137.aspx
Oracle Business Activity Monitoring: “real-time visibility into critical business processes through push-based dashboards and alerts powered by event-driven architecture, SLA and KPI performance” http://www.oracle.com/us/products/middleware/soa/business-activity-monitoring/overview/index.html
Spotlight on K2
Notable South African start-up K2 (http://www.k2.com/) launched its first line of BPM and BAM products just as BAM was being defined. Since then, their products have won numerous awards and are serving over 1 million users around the world.
Their platform blackpearl solution provides users with:
- Automated workflows and real-time workflow monitoring
- Dynamic case management that helps users coordinate, control resources, make and track decisions in real-time
- Out-of-box data integration to access line-of-business data and employee, customer, and product data across an enterprise
K2 blackperl allows users to build codeless solutions that bring together mission-critical information from disparate systems and a holistic view of this information in one location. In addition, K2 has partnerships with several software vendors, including Microsoft and Dell for thorough SharePoint integration, allowing them to keep their promise of delivering “the most comprehensive, integrated and process-driven solutions to customers.”
For more information on K2’s partnerships: http://www.k2.com/technology-partners