Tim Dawes

A client assisting a customer during the onboarding process, utilizing virtual customer onboarding strategies.

Can virtual customer onboarding beat the onsite experience?

Uncategorized / By

Are you among the companies that navigated the challenges of the 2020 COVID pandemic by adopting virtual customer onboarding? Perhaps you saw it as a temporary solution, a band-aid until returning to onsite procedures becomes feasible. It seemed like a smart move for your business. But have you considered that even when onsite onboarding is …

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4 MS Teams upgrade misconceptions to avoid

Avoid these 4 MS Teams upgrade misconceptions

Business & Technology, Digital, Organizational Productivity, Technology & Platforms / By

Like many organizations, you may have found that business trends or the current environment drive you to adopt collaboration software. If you’ve chosen  MS Teams, you’ve got a robust platform with a clean user interface. Don’t let that interface fool you, though. A common mistake in implementing Teams is seeing the high functionality and overlooking …

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