Tim Dawes

virtual-customer-onboarding

Can virtual customer onboarding beat the onsite experience?

For most companies in the throes of the 2020 COVID pandemic, there’s no question of whether to onboard customers virtually. You may be thinking of virtual customer onboarding as a short-term fix, a band aid while you’re waiting to switch back to onsite onboarding when circumstances allow.  That sounds like smart business. But is it?   Even when onsite onboarding is possible again, you may want to continue virtual delivery …

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ms-teams-app-image-computer-screen

Upgrading to MS Teams? Avoid this common misconception

Like many organizations, you may have found that business trends or the current environment are driving you to adopt collaboration software. If you’ve chosen Teams, you’ve got a robust platform with a clean user interface. Don’t let that interface fool you, though. A common mistake in implementing Teams is seeing the high functionality and overlooking …

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