Tim Dawes

A client assisting a customer during the onboarding process, utilizing virtual customer onboarding strategies.

Can virtual customer onboarding beat the onsite experience?

Are you among the companies that navigated the challenges of the 2020 COVID pandemic by adopting virtual customer onboarding? Perhaps you saw it as a temporary solution, a band-aid until returning to onsite procedures becomes feasible. It seemed like a smart move for your business. But have you considered that even when onsite onboarding is …

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4 MS Teams upgrade misconceptions to avoid

Avoid these 4 MS Teams upgrade misconceptions

Like many organizations, you may have found that business trends or the current environment drive you to adopt collaboration software. If you’ve chosen  MS Teams, you’ve got a robust platform with a clean user interface. Don’t let that interface fool you, though. A common mistake in implementing Teams is seeing the high functionality and overlooking …

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